FAQ

Frequently asked questions

You may need Melzu pain relief patches product if:

  • You lead a sedentary lifestyle or have to spend a lot of time sitting. If your current lifestyle does not allow you to move & exercise you might need pain relief patches.
  • You lead an active lifestyle which involves sports or similar activities during which you might experience muscle pain, muscle straining, tendon pain, minor injuries.
  • You work in a physically taxing field. Any type of job that requires you to move a lot and / or repeat the same motions for prolonged periods of time will leave a strain on your body.
  • You are suffering from chronic pains / soreness.

Please follow these instructions:

  1. Carefully wash the part of your body you will be applying patch to (affected area - where you feel pain).
  2. Peel the anti-adhesion paper off the patch.
  3. Apply the patch to the affected area.
  4. Take the patch off in 24 hours. Replace it with another patch.

Melzu pain relief patches can be both a short term and a long term solution. If you feel an immediate need to relieve muscle tension, please pop a patch on for 24 hours. Need a long lasting solution? Use the patches for 7 to 10 days (the full cycle).

People who have used Melzu Pain Relief Patches report to have experienced temporary relief of pain associated with sore back, neck, wrist, ankle, hip, shoulder, knee & elbow. The ingredients used in Pain Relief Patches (Camphor, Methyl Salicylate and Menthol) are known to help alleviate muscle soreness, backache, joint pain & sprains.

Active ingredients found in Melzu Pain Relief Patches can help you alleviate the following types of pain:

  • Arthritis related pains
  • Muscle pain
  • Muscular fatigue
  • Backache
  • Lumbago
  • General joint pain
  • Stiff shoulders
  • Bone joint injury
  • Sprains
  • Strains

Length Height
10 cm / 3.94 inch 7 cm / 2.76 inch

Patch Components
  • Natural rubber (contains herbal infusions)
  • Elastic fabric
  • Biologically and toxicologically evaluated silicone paper
Natural rubber properties
  • Safe to use (low chance of allergy)
  • Contains Japanese herbal infusions
  • Ingredients are known to provide pain relief
  • Reliable adhesion
  • Heating properties
  • Elastic fabric properties
  • Flexible
  • Breathable (contains holes for air circulation)
  • Silicone paper
  • Biologically and toxicologically evaluated
  • Easy to peel
  • Herbal Infusion Ingredients
  • Camphor
  • Methyl Salicylate
  • Menthol
  • Camphor properties Used in ancient Sumatra to treat sprains, swellings, and inflammation.
    Methyl Salicylate properties Minty organic compounds are known to be great for deep heating and pain relief.
    Menthol properties Has a huge variety of health benefits ranging from improving brain function to relieving pain.

    There are no known adverse side effects because the ingredients consist of natural remedies and it targets localized areas.

    You can check your order status by entering your email address used for the order and/or your tracking number here: https://massive-deals.com/tracking

    There are multiple reasons as to why you may not have received your order confirmation:

    • It is possible that you have entered your email address incorrectly.
    • Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
    • The order process may have not been completed correctly.

    If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a “subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

    As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.

    If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.

    However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.

    As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

    Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@massivedeals.com

    The processing time for orders is 1-2 business days. After that, delivery times are as follows:

    Estimated delivery times / country in business days:

    United States
    8-12 d.
    Germany
    10-14 d.
    Sweden
    10-14 d.
    Austria
    10-14 d.
    Canada
    12-18 d.
    France
    10-14 d.
    Italy
    10-14 d.
    Spain
    10-14 d.
    Switzerland
    12-15 d.
    United Kingdom
    8-12 d.
    Norway
    10-14 d.
    Colombia
    12-18 d.
    Russian Federation
    18-28 d.
    Netherlands
    8-12 d.
    Poland
    8-12 d.
    Belgium
    10-14 d.
    Brazil
    12-18 d.
    Finland
    10-14 d.
    Argentina
    12-18 d.
    Czech Republic
    10-14 d.
    Romania
    10-14 d.
    Mexico
    8-12 d.
    Slovakia
    10-14 d.
    Denmark
    10-14 d.
    Ireland
    12-15 d.
    Hungary
    10-14 d.
    Australia
    10-14 d.
    Greece
    10-14 d.
    Portugal
    12-18 d.
    Bulgaria
    10-14 d.
    Croatia
    10-14 d.
    Luxembourg
    10-14 d.
    South Africa
    12-18 d.
    Thailand
    10-14 d.
    New Zealand
    10-14 d.
    Cyprus
    10-14 d.
    Latvia
    12-18 d.
    South Korea
    5-8 d.
    Turkey
    10-14 d.
    Estonia
    12-18 d.
    Ukraine
    10-14 d.
    Malaysia
    10-14 d.
    Malta
    10-14 d.
    Liechtenstein
    12-18 d.
    Japan
    10-14 d.
    United States 8-12 d.
    Germany 10-14 d.
    Sweden 10-14 d.
    Austria 10-14 d.
    Canada 12-18 d.
    France 10-14 d.
    Italy 10-14 d.
    Spain 10-14 d.
    Switzerland 12-15 d.
    United Kingdom 8-12 d.
    Norway 10-14 d.
    Colombia 12-18 d.
    Russian Federation 18-28 d.
    Netherlands 8-12 d.
    Poland 8-12 d.
    Belgium 10-14 d.
    Brazil 12-18 d.
    Finland 10-14 d.
    Argentina 12-18 d.
    Czech Republic 10-14 d.
    Romania 10-14 d.
    Mexico 8-12 d.
    Slovakia 10-14 d.
    Denmark 10-14 d.
    Ireland 12-15 d.
    Hungary 10-14 d.
    Australia 10-14 d.
    Greece 10-14 d.
    Portugal 12-18 d.
    Bulgaria 10-14 d.
    Croatia 10-14 d.
    Luxembourg 10-14 d.
    South Africa 12-18 d.
    Thailand 10-14 d.
    New Zealand 10-14 d.
    Cyprus 10-14 d.
    Latvia 12-18 d.
    South Korea 5-8 d.
    Turkey 10-14 d.
    Estonia 12-18 d.
    Ukraine 10-14 d.
    Malaysia 10-14 d.
    Malta 10-14 d.
    Liechtenstein 12-18 d.
    Japan 10-14 d.

    Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.

    **Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**

    Please read our shipping policy for more information.

    Please follow these instructions:

    1. Copy either your:
      • order number,
      • tracking number or
      • email address.
    2. Open https://massive-deals.com/tracking
    3. Paste any of the information mentioned above into the designated field on the page and press “track.”
    4. You can now track your order status.

    Melzu shipping fee is $4.95

    The warranty will cover any defects presumed to have existed at the time of delivery or which become apparent within the period of the warranty term.

    Please read our warranty policy for more information here: Melzu Warranty Policy

    If you have received a defective item, please contact our customer support at [email protected] and provide detailed information about the defect. We will change your purchased product to a new product if the warranty conditions are applicable.

    Please note that your product might be changed to a newer version of no lesser value than the original product if the model that you have purchased is no longer in production.

    Please be aware that you will have to return the defective item for quality inspection.

    Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:

    [email protected]

    Please be noted that only unopened and unused Melzu items in full sets can be returned and refunded in accordance with our policies set out below.

    Read more about our return policy here: Return Policy

    We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.


    If you have read and not found a solution in our Frequently Asked Questions, please contact us via the form below.


    Contact Us

    Contact Us

    Tel.: +1 (914) 559-9997