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Customer support

FAQ

Frequently Asked Questions

The Melzu Masks work to remove dead skin from your feet, relieving many unwanted issues such as dry skin, dead skin, calluses, and discoloration

Yes! That's what's so amazing about the Melzu Foot Mask! After just a few days, the dry, dead skin on your feet will begin to lift off, allowing you to slowly peel it off, just like a snake shedding its skin! It's gross but so satisfying! Trust us!

It is important that you read the directions carefully and use the Melzu Foot Mask exactly as intended. If you try to peel your skin too early, it can hurt and cause damage to the sensitive areas of your feet. But, if you use the Melzu Foot Mask, just like the instructions say, it won't hurt at all, and you will feel more beautiful and super satisfied.

Effects and perks
  • Reduce calluses
  • Treat cracked heels
  • Remove unwanted dead skin (peel effect)
  • Easy to use
  • Effortless use: no cutting, no scrubbing.
Volume 1.4 fl.oz / pair
Product Size Length: 190 mm
Width: 130 mm
melzu_pcg
Ingredients
  • Water
  • Glycerol
  • Lactic Acid
  • Sodium Dodecylbenzenesulfonate
  • Alcohol
  • Melaleuca Alternifolia (Tea Tree) Leaf Oil
  • Malic Acid
  • Citracacid
  • Hydrolyzed Collagen
  • Hydrogenated Castor Oil
  • Triethanolamine
  • Lavandula Angustifolia (Lavender) Oil
  • Orange Oil
Skin Types Suitable for various skin types.
Shelf Life 3 Years

Please follow these instructions:

  1. Clean and wipe your feet, cut open the package and take out the foot mask.
  2. Put the mask on so it fully envelops your foot. Paste paper stickers at the ankle (you can walk freely with socks on).
  3. Take off the foot mask in 60 minutes. Gently rub in the remaining product leftover from the mask into your feet.
  4. Wash your feet with clean water. Use the foot masks for 6-10 days and watch how the dead skin peels off from your feet.
Enjoy refreshed, exfoliated skin!

After use, you will begin to see your dead skin fall from your feet within 6-10 days. After your dead skin is eliminated, you should start to see soft, fresh skin that is no longer itchy, uncomfortable, and rough.

The amount of time it takes to see results varies from person to person. Some people will start to see the dead skin peeling off of their feet within a few days, while others may take a few weeks.

Yes, we have developed Melzu Foot Masks with tried and tested ingredients, giving you excellent care for your feet.

It takes a few days to a few weeks for the feet to start peeling and for new skin to become apparent. Once a month should be the maximum for usage, and many people find they can go longer depending on their rate of cell turnover and how calloused or dry their feet typically get.

Foot peels are safe for most people. But you should not use foot peels if you have an open sore on your foot or even a small abrasion. The acid from the peel will get into the crack and be quite painful, and you might also increase your risk of developing an infection. You also shouldn’t use these if you’re diabetic or pregnant, unless you clear it with your doctor.

The Melzu Foot Mask is a great way to get your feet soft and glowing for a special date night, a wedding, a vacation, or any other occasion. For best results, apply your mask 10 days before your event to ensure you put your best foot forward!

Absolutely! The unique blend of ingredients in the Melzu Foot Mask will penetrate deep into the skin of your feet, targeting the dry, damaged areas. In just a few days, we assure you that you will be amazed as the leathery, snake-like skin of your feet begins to peel away. It may be gross, but we are confident that you will love the soft, supple skin that is revealed underneath.

No. Do not use the Melzu Foot Mask on your face and hands because the skin on the face and hands is much more delicate than the skin on your feet. The ingredients are meant for the foot alone and the peeling effect would be too strong for your face and hands.

This mask uses a unique blend of natural ingredients to gently remove dead, dry skin from your feet. After a few days' time, you will notice the damaged skin of your feet will begin to peel away, uncovering softer, smoother skin. Plus, the soothing scent of lavender will help rid your feet of unpleasant odor and help relieve you from the stress of your day.

The Melzu Foot Peel Mask uses natural ingredients, such as rose and lavender, to remove dead skin and provide the ultimate hydration to your feet. It is gentle to use and can help with conditions such as calluses, corns, cracked skin and dry, flaky feet.

The Melzu Foot Peel uses the soothing scent of lavender to help remove unpleasant foot odor, leaving your feet smelling as sweet as a flower. Lavender is also known for its calming properties, helping relieve stress and making your foot peel a relaxing, spa-like experience.

The Melzu Foot Peel Mask is extremely gentle and starts working below the surface right away. Be patient and you will begin to see results after just a few days. You will see maximum results in a couple of weeks, when all of the dead skin peels off your feet like the skin of a snake.

The Melzu Foot Peel Mask is extremely reliable. It is a safe and effective method to get softer, smoother feet in just a few days' time. Plus, it will save you time and money as you will never need another pedicure again!

The Melzu Foot Peel is extremely easy to use! Simply slide your clean, dry feet into the mask, ensuring your entire foot is covered. Sit back and relax for an hour as the soothing mask penetrates deep into your tired feet. Then remove the mask, wash your feet, and wait! Within a couple of weeks your feet will transform as the dead skin peels away revealing your softest feet ever!

The Melzu Foot Peel is extremely gentle and when used as directed will not hurt at all. It slowly sloughs off all dead and dry skin, revealing the softer skin underneath. Just be sure you don’t peel off the skin before it is ready. Tugging or ripping at your skin could be painful. Allow nature to take its course and let your skin fall off when it is ready.

The Melzu Pumice Stone works by utilizing the power of volcanic lava. These tough volcanic rocks work to gently sand away the dead skin of your feet while leaving your healthy skin untouched. With regular use, the Melzu Pumice Stone will keep your feet soft and smooth and prevent calluses and other foot problems from occurring in the future.

Since this pumice stone is made from tough, natural volcanic rock it is extremely efficient and reliable at transforming your feet. With a gentle sanding motion, you can remove all traces of dead skin, revealing the softer, smoother skin below.

If you suffer from dry skin, calluses, corns or dead skin build-up on your feet, the Melzu Pumice stone can help.

This stone is made from natural, volcanic rock. This light, airy lava rock is perfect for sloughing off the unsightly dead, dry skin from your feet.

The Melzu Pumice stone is extremely safe to use. It uses a gentle sanding motion to remove only the dead, dry skin of your feet, leaving the healthy skin untouched. It doesn’t have any harsh chemicals or additives, making it safe for the entire family to use on a daily basis.

You can check your order status by entering your email address used for the order and/or your tracking number here: https://massive-deals.com/tracking

There are multiple reasons as to why you may not have received your order confirmation:

  • It is possible that you have entered your email address incorrectly.
  • Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
  • The order process may have not been completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.

If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.

However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@massive-deals.com

The processing time for orders is 1-2 business days. After that, delivery times are as follows:

Estimated delivery times / country in business days:

United States
8-12 d.
Germany
10-14 d.
Sweden
10-14 d.
Austria
10-14 d.
Canada
12-18 d.
France
10-14 d.
Italy
10-14 d.
Spain
10-14 d.
Switzerland
12-15 d.
United Kingdom
8-12 d.
Norway
10-14 d.
Colombia
12-18 d.
Netherlands
8-12 d.
Poland
8-12 d.
Belgium
10-14 d.
Brazil
12-18 d.
Finland
10-14 d.
Argentina
12-18 d.
Czech Republic
10-14 d.
Romania
10-14 d.
Mexico
8-12 d.
Slovakia
10-14 d.
Denmark
10-14 d.
Ireland
12-15 d.
Hungary
10-14 d.
Australia
10-14 d.
Greece
10-14 d.
Portugal
12-18 d.
Bulgaria
10-14 d.
Croatia
10-14 d.
Luxembourg
10-14 d.
South Africa
12-18 d.
Thailand
10-14 d.
New Zealand
10-14 d.
Cyprus
10-14 d.
Latvia
12-18 d.
South Korea
5-8 d.
Turkey
10-14 d.
Estonia
12-18 d.
Ukraine
10-14 d.
Malaysia
10-14 d.
Malta
10-14 d.
Liechtenstein
12-18 d.
Japan
10-14 d.
United States 8-12 d.
Germany 10-14 d.
Sweden 10-14 d.
Austria 10-14 d.
Canada 12-18 d.
France 10-14 d.
Italy 10-14 d.
Spain 10-14 d.
Switzerland 12-15 d.
United Kingdom 8-12 d.
Norway 10-14 d.
Colombia 12-18 d.
Netherlands 8-12 d.
Poland 8-12 d.
Belgium 10-14 d.
Brazil 12-18 d.
Finland 10-14 d.
Argentina 12-18 d.
Czech Republic 10-14 d.
Romania 10-14 d.
Mexico 8-12 d.
Slovakia 10-14 d.
Denmark 10-14 d.
Ireland 12-15 d.
Hungary 10-14 d.
Australia 10-14 d.
Greece 10-14 d.
Portugal 12-18 d.
Bulgaria 10-14 d.
Croatia 10-14 d.
Luxembourg 10-14 d.
South Africa 12-18 d.
Thailand 10-14 d.
New Zealand 10-14 d.
Cyprus 10-14 d.
Latvia 12-18 d.
South Korea 5-8 d.
Turkey 10-14 d.
Estonia 12-18 d.
Ukraine 10-14 d.
Malaysia 10-14 d.
Malta 10-14 d.
Liechtenstein 12-18 d.
Japan 10-14 d.

Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.

**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**

Please read our shipping policy for more information.

Please follow these instructions:

  1. Copy either your:
    • order number,
    • tracking number or
    • email address.
  2. Open the tracking page
  3. Paste any of the information mentioned above into the designated field on the page and press “track.”
  4. You can now track your order status.

Melzu shipping fee is $4.95

Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:

[email protected]

Return shipping will have to be covered by the customer and any related fees will not be compensated by us.

Read more about our return policy here: Return Policy

We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.

STEP 1. Look for order confirmation number in your email

STEP 2. Fill the “Order number” field above with your order confirmation number.


If you have read and not found a solution in our Frequently Asked Questions, please contact us via the form below.


Contact Us

Contact Us

Tel.: +1 (205) 782-7133